This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and title
- contact information including email address, phone number
- demographic information such as postcode, addresses, shipping preferences
- other information relevant to customer surveys and/or offers if you elect to subscribe to our mailing list.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- If you have elected to subscribe to our mailing list or provided your contact details on the website in another way, we may periodically send newsletters, promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes or to resolve a query, respond to your attempt to contact us or to clarify something relating to the nature of an order you have recently placed with us on this system. We may contact you by email or phone only. We do not write letters or use a fax.
- We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
- Goods are not insured for transit coverage. This means that in the event of an incident – late, lost, damaged or stolen – we are not responsible for the performance of freight companies. Should you wish to have your order insured, please contact us prior to the order being shipped as once it leave our warehouse, we are unable to amend the terms of the consignment.
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form, however, as with most modern companies there is minimal information retained in hardcopy format. This information is required for our standard business reporting obligations as per normal Australian company operations as well as basic sales summary data for certain external organisations. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. We also utilize some of the industry’s most advanced fraud detection features and our software applications and infrastructure are PCI compliant.
All payments are processed using secure, trusted, accredited payment gateway providers. We do not store any credit card information whatsoever on our seriouscoffeesupply.com systems. Payments are processed using the highest level of secure encrypted credit card information to our payment gateway providers for processing.
As per our Privacy Policy, we will never share or sell your personal contact information to any outside entity.
